Terms & Conditions
To successfully order Rainbow Dozen hatching eggs from Burberry Homestead, there are some browser requirements to be aware of during checkout.
To order, simply visit our online store and select your preferred assortment. For a smooth and reliable checkout experience, please avoid using Safari or the default browser on most phones. Instead, use an updated browser, such as Google Chrome or another modern browser. This ensures all payment and order processing functions work properly, helping you secure your eggs quickly and hassle-free.
Using Apple Pay
When purchasing Rainbow Dozen hatching eggs via Apple Pay, it is essential to complete the entire checkout process to ensure your order is successfully processed. Failure to fully go through checkout will result in the order not being processed. To avoid any issues, confirm that the payment is fully authorized and that you receive an order confirmation email before concluding your transaction. This careful attention ensures a smooth and reliable purchase experience aligned with Burberry Homestead’s commitment to providing premium quality eggs and customer satisfaction.
If you placed an order but haven’t received an invoice:
If your transaction at Burberry Homestead was successfully processed, an invoice was automatically sent to the email address you provided during checkout. Please check all email folders, including spam, junk, promotions, or any other folder where your email client might filter messages it considers unsolicited. If you still cannot locate the invoice, verify that the email address entered was correct and contact our customer support for assistance.
Guarantees, Cancellations & Fulfillment Timeline
There are no guarantees on hatchability or egg color. Due to the many factors outside of our control once eggs leave our homestead, we cannot guarantee outcomes.
We do not allow order cancellations, and we do not offer refunds.
As stated in our Shipping Agreement, once your package leaves our hands, it is no longer within our control. We are NOT responsible for carrier delays, damage, or handling issues during transit.
Current Wait Times
Our current wait time is approximately 6 months for most eggs and chicks.
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Most offerings are sold out through Summer 2026.
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Chick orders will be ready between April–June 2026, once temperatures are suitable.
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All orders placed in 2025 are expected to be fulfilled by the end of May/June 2026.
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Orders placed after January 2026 are expected around Summer 2026.
As a small homestead, fulfillment depends on seasonal laying cycles and weather conditions. We appreciate your patience and understanding as we work through orders carefully and in the order received.
Thank you for supporting our small farm.
Pre-Order Policy
Because we sell out quickly each year, we offer pre-orders. Pre-orders are paid in advance, generate an invoice, and secure your place in line. We do not provide specific shipping dates. All orders are fulfilled on a first-come, first-served basis and are processed in the exact order they are received.
Once your order is ready to ship, we will contact you directly. If you are not prepared to receive your order at that time, you may choose to skip your turn, and we will gladly coordinate a later date that works better for you.
Please remember that we are not a large hatchery. We are a small homestead and a one-person operation. We kindly ask for your patience as we carefully fulfill each order.
We respectfully ask that you do not send messages requesting shipping timelines after placing your order. Rest assured, we will reach out as soon as your order is ready. It is not uncommon for us to be several months behind because availability depends on our hens’ natural laying cycles.
Thank you for supporting small, sustainable farming.
Our Shipping Agreement
READ BEFORE PURCHASING — SERIOUSLY
Shipped hatching eggs are always a risk. I package carefully, but once they leave my hands, what happens in transit is out of my control.
We do not guarantee hatch rates, sex ratios, timelines, or final egg color.
This is genetics and live animal shipping—there are simply too many variables outside our control.
A 50% hatch rate on shipped eggs is considered excellent. Anything above that is a win.
This is an investment, not a guarantee.
If you’re new to hatching, practice with less expensive eggs first—you’ll thank yourself later.
TERMS & CONDITIONS (NO GRAY AREAS)
By placing an order, you confirm that you have read, understood, and accepted all terms.
All sales are final.
No cancellations. No refunds. No exceptions.
ORDER PROCESS & TIMING
We operate on a pre-order system because these eggs go fast.
Ordering secures your place in line. All orders are fulfilled first-come, first-served (FCFS)—no skipping.
If you order during winter, please understand we typically do not begin shipping until spring/summer, when conditions are safer.
By purchasing, you acknowledge it may take several months to receive your order.
We do not guarantee timelines.
We do not control how often hens lay or how many eggs they produce.
This process requires patience and flexibility. We move as quickly as possible—but we do it right, not rushed.
SHIPPING (EFFECTIVE 3/29/2026)
All shipping is handled as a post-purchase transaction.
When your order is ready, we will contact you with carrier options, speeds, and rates.
You choose what works best, and shipping must be paid before dispatch.
USPS Shipments
All USPS packages are marked “HOLD FOR PICKUP” with your phone number included.
You will receive an automated tracking email—check your inbox, spam, or wherever your email hides things.
You are responsible for tracking and coordinating pickup with your local post office.
LOCAL PICKUP
Pickup must be scheduled in advance with a confirmed date, time, and location.
This is not a last-minute, swing-by situation.
We do not have extra eggs sitting around.
No communication = no hold.
PACKAGING
Eggs are shipped in pulp cartons, cushioned with fine shavings, then double-boxed and packed securely with paper.
We take packing seriously and rarely—if ever—have breakage.
Orders ship Monday–Friday.
BROKEN / LOST SHIPMENTS
All orders are shipped FOB Shipping Point.
Once eggs or chicks leave our hands, they are no longer our responsibility.
We do not refund, replace, or resend—no exceptions.
HATCH RATES & EXPECTATIONS
Shipping is hard on eggs. Air cells are fragile—especially in Black Copper Marans—and delays or rough handling will impact results.
We test hatch regularly and see:
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90%+ on Olive Eggers
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~80% on dark Black Copper Marans
under controlled conditions
Your results may vary.
Please review our Hatching Tips before setting your eggs.
EGG COLOR & GENETICS
Genetics aren’t a vending machine—you don’t press a button and get identical results.
Egg color naturally fades as the season progresses.
That does not mean the genetics are gone.
Final egg color is determined after the hen matures and lays.
Let them hatch. Let them grow. Then evaluate.
LIVE CHICK SHIPPING — READ CAREFULLY
You are purchasing live chicks at your own risk.
We ship USPS Express Mail only. While it’s the fastest option, delays still happen.
Chicks may arrive in 24 hours—or take 4–5 days if USPS has issues.
Once dropped off, they are out of our hands.
If you’re not comfortable with that risk, do not purchase chicks.
INSURANCE & CLAIMS
You may insure your chicks through USPS.
If there is an issue:
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Take clear photos immediately
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File a claim directly with USPS
We cannot file claims or replace losses.
CHICK PICKUP (CRITICAL)
You must pick chicks up from the Post Office immediately.
Do not leave them sitting there.
Get them under heat as soon as possible—this is critical.
We recommend heat lamps over heat plates for immediate warmth.
CHICK CARE
Upon arrival:
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Add raw honey, garlic, and apple cider vinegar to water
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Optional: fresh thyme
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Feed immediately
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Provide heat
Scrambled eggs can be introduced around 3 weeks.
After that—just keep them warm, fed, and well loved.
COMMUNICATION
For order-related questions, reply to your order confirmation email.
This keeps everything tied to your order.
Social media messages and random emails get lost.
FINAL WORD
This is genetics, not a guarantee.
No shortcuts. No hand-holding.
If you’re here for the long game—welcome. 😌🥚