Question 1

Q: Are there any browser requirements I should be aware of during checkout?

Accepted Answer

A: To order your Rainbow Dozen hatching eggs featuring Black Copper Marans, Olive Eggers, Welsummer, Silverrudd's, and Opal/Cream Legbars at Burberry Homestead, simply visit our online store and select your preferred assortment. For a smooth and reliable checkout experience, please avoid using Safari or the default browser on most phones. Instead, use an updated browser such as Google Chrome or any other modern browser. This ensures all payment and order processing functions work properly, helping you secure your eggs quickly and hassle-free. We’re excited to help you bring the vibrant colors of our unique breeds to your urban farm!

Q: What should I keep in mind when purchasing hatching eggs from Burberry Homestead using Apple Pay?

A: When purchasing Rainbow Dozen hatching eggs from Burberry Homestead via Apple Pay, it is essential to complete the entire checkout process to ensure your order is successfully processed. Failure to fully go through checkout may result in the order not being recorded, delaying shipment of your selected hatching eggs. To avoid any issues, confirm that the payment is fully authorized and you receive an order confirmation email before concluding your transaction. This careful attention ensures a smooth and reliable purchase experience aligned with Burberry Homestead’s commitment to providing premium quality eggs and customer satisfaction.

Question 2

Q. What do the letters on the eggs stand for?

Accepted Answer

A. The letters on the eggs tell you what will result out of the chick hatched. The numbers are the weight of the egg.

BCM = Black Copper Marans
BH =Blue Hue Collection
BCOE = Backcross Olive Egger
W = Welsummer
CL/OL = Crested Cream Legbar or Opal Legbar
B = Bloom
P - Crele Penedesenca
F1OE = First Generation Olive Egger
O/O = Homozygous (has two copies of the blue egg gene)
O/o = Heterozygous (has one copy of the blue egg gene)

Question 3

Q. How do I cancel my order and get a refund?

Accepted Answer

There are no cancellations or refunds.

Question 4

Q: I recently placed an order but I haven’t received my invoice yet. How can I find it?

Accepted Answer

A: If your transaction at Burberry Homestead was successfully processed, an invoice was automatically sent to the email address you provided during checkout. Please check all email folders, including spam, junk, promotions, or any other folder where your email client might filter messages it considers unsolicited. If you still cannot locate the invoice, verify that the email address entered was correct and contact our customer support for assistance. As a specialist in Rainbow Dozen hatching eggs from breeds such as Black Copper Marans, Olive Eggers, Welsummer, Silverrudd’s, and Opal/Cream Legbars, we ensure prompt communication to support your urban farming needs.

Question 5

Q: When can I expect my egg order from Burberry Homestead to be fulfilled, and what should I know about ordering during different seasons?

Accepted Answer

A: At Burberry Homestead, we are thrilled to offer top-quality rainbow hatching eggs, including Black Copper Marans, Olive Eggers, Welsummer, and Silverrudd's. Currently, we are working through a few BackCross orders from 2025, with all other orders already beginning fulfillment. Please note that any orders placed from January 2026 onward will be fulfilled in the Summer. This timing is crucial because the heat during the warmer months significantly reduces laying for several months, impacting egg production. We’re passionate about supporting your urban farming journey and appreciate your understanding as we maintain our high standards!

Question 6

Q: How does Burberry Homestead’s pre-order system work for purchasing Rainbow Dozen hatching eggs, and what should I expect throughout the process?

Accepted Answer

A: At Burberry Homestead, we operate on a pre-order system due to the high demand for our Rainbow Dozen hatching eggs, which include sought-after breeds like Black Copper Marans, Olive Eggers, Welsummer, Silverrudd's, and Opal/Cream Legbars. This system allows you to reserve your eggs in advance and secure your spot in line, ensuring you don’t miss out. Orders are processed on a first-come, first-served basis, reflecting our commitment to fairness. Once your order is nearing fulfillment, we will contact you directly to confirm all shipping details. If your timing isn’t ideal, no worries—we’re happy to arrange a more suitable shipping date that fits your schedule. It’s important to note that factors such as seasonal weather changes, broodiness, or molting cycles can affect egg production, so please be patient with us as we strive to deliver the best quality hatching eggs to you. Our enthusiastic team at Burberry Homestead is dedicated to supporting your urban farming journey every step of the way!

Question 7

Q. Can I get your darkest eggs?

Accepted Answer

A. Unfortunately, we do not sell only our darkest eggs. We do our best to get you a rainbow of eggs that will produce future rainbow layers for your egg basket. Please keep in mind that egg colors change throughout the seasons and the year. They are always darkest at the beginning of the laying season and many hens tend to lose "ink" in their ink jets causing the colors to fade. Many will lose their speckles and blooms too, but the genetics are still in there even though you cannot see them with your eyes. Eggs can change on a daily basis. Don't be discouraged if your dozen isn't what your hoped it would be. Especially with BackCrosses. They are hybrid birds and do not lay true. Each generation will lay a darker egg. The earlier generations make the later darker colors.

Question 8

Q. Do you offer a guarantee on hatch rates?

Accepted Answer

A. Please note that shipped hatching eggs come with inherent risks. While we take great care in packaging, we cannot guarantee hatch rates once the eggs leave our hands. Hatch rates can vary significantly across different incubators. We recommend conducting experimental hatches with less expensive eggs before using these. Darker eggs with thicker shells can be challenging to hatch, even for experienced hatchers. Be familiar with your incubator, ambient humidity, and optimal hatching conditions. We continuously monitor our hatch rates to ensure the health and productivity of our roosters and hens. If your eggs do not hatch, it does not necessarily mean they were not fertile. Various factors, including shipping conditions, can affect development. Shipping can be hard on eggs, especially depending on the handling of the package. The eggs can get shaken up and this causes the yolk and the white to mix together (scrambled) which hinders development. Another thing that can happen is the air sacs can get wonky, which will hinder development.  If you are not prepared for the risks and potential disappointment of shipped eggs, we suggest purchasing chicks instead.

Question 9

Q. What steps should I take if my shipment is lost?

Accepted Answer

A. Once your hatching eggs leave our hands, we are no longer responsible for them. You'll receive a tracking number and need to follow up with UPS or USPS to locate your eggs. USPS guarantees delivery times only for Express Priority mail, not regular priority mail and that is now even iffy. If your eggs are delayed by 10 days or more, USPS generally won't honor a claim. However, Express Priority has a 1-2 day delivery window guarantee, and claims are usually honored. UPS always gets there. We have had minimal issues using UPS. Maintain a good relationship with your local post office and inform them when you're expecting eggs to ensure they are aware. Some post offices may NOT hold packages for pick-up or notify you upon arrival, so communicate with them directly.

Question 10

Q. How can I contact you if I have a question about my order?

Accepted Answer

A. If you need to contact us about an existing order, please reply to the order confirmation email or email us directly. Use the name under which the order was placed. To ensure we can track your order, include your invoice number in the email or subject line. We do not monitor Facebook or Instagram messages, as social media messages and direct emails can easily get lost due to the high volume of communications we receive daily.

Question 11

Where are you located?

Accepted Answer

A. We are in Greenville, SC

Frequently asked questions

Q: Are there any browser requirements I should be aware of during checkout?

Q. What do the letters on the eggs stand for?

Q. How do I cancel my order and get a refund?

Q: I recently placed an order but I haven’t received my invoice yet. How can I find it?

Q: When can I expect my egg order from Burberry Homestead to be fulfilled, and what should I know about ordering during different seasons?

Q: How does Burberry Homestead’s pre-order system work for purchasing Rainbow Dozen hatching eggs, and what should I expect throughout the process?

Q. Can I get your darkest eggs?

Q. Do you offer a guarantee on hatch rates?

Q. What steps should I take if my shipment is lost?

Q. How can I contact you if I have a question about my order?

Where are you located?

Fanciful Freckled Fourteen

Perfect Eggs and Chicks❤️

Awesome eggs and experience!

Love your Work!

Join our mailing list